Modern applications thrive on real-time communication. With the rapid demand for instant information exchange, businesses can no longer afford delays in connecting with their users. This has led to the rise of third-party services that offer powerful communication features without the need to build everything from scratch.
SendBird is one of the leading communication API platforms that helps developers add in-app chat, voice, video, and notifications with ease. Its flexibility, scalability, and industry-agnostic nature make it a preferred choice for businesses across healthcare, fintech, eCommerce, education, gaming, and more.
In this blog, we’ll explore the core services of SendBird, their use cases, and how they empower industries with seamless real-time communication.
1. In-App Chat Services
One of SendBird’s most popular offerings is in-app chat, supporting 1-on-1, group, and public channel communication. With features like typing indicators, read receipts, reactions, file sharing, and smart push notifications, SendBird provides a rich and engaging chat experience.
Industry Use Cases:
- Healthcare: Enables instant communication between doctors, patients, and staff for consultations, reminders, and updates.
- eCommerce & Marketplaces: Facilitates buyer-seller interactions securely without sharing personal contact details.
- Social Platforms: Powers group chats and open communities with moderation, creating interactive spaces for peer-to-peer engagement.
2. Voice and Video Calling
SendBird also offers real-time voice and video calling, including 1-on-1 conversations, call recording, and event logs. These features create more personalized and professional communication experiences.
Industry Use Cases:
- Telehealth: Secure, high-quality video consultations between doctors and patients.
- Education: Supports live classes, mentoring, and collaborative discussions.
- Dating Apps: Allows safe video interactions before meeting in person, building trust.
3. Notifications and Announcements
Timely communication is crucial for user engagement. SendBird’s notification services allow apps to send broadcast messages, targeted in-app alerts, and personalized announcements.
Industry Use Cases:
- Fintech & Banking: Transaction alerts, suspicious activity notifications, and account updates.
- Logistics & Delivery: Real-time updates on delivery status or delays.
- Education: Notifications for assignments, exams, and schedule changes.
4. Moderation and Safety Tools
To maintain safe and respectful communication, SendBird provides moderation features like AI-driven content filters, profanity detection, reporting tools, and admin dashboards.
Industry Use Cases:
- Gaming: Keeps multiplayer chats safe by automatically flagging abusive content.
- Dating Apps: Prevents harassment, spam, and inappropriate content with moderation dashboards.
5. Chatbot Integration and Automation
SendBird supports chatbot integration with platforms like Dialogflow, Rasa, and IBM Watson. This enables businesses to automate repetitive tasks, FAQs, and support processes.
Industry Use Cases:
- Retail & eCommerce: Chatbots handle product queries, returns, and order tracking.
- Banking & Insurance: Automates KYC, policy comparisons, and loan eligibility checks.
- Recruitment: Simplifies onboarding, interview scheduling, and candidate support.
Conclusion
SendBird empowers applications with a complete communication suite—from in-app chat and video calls to push notifications, moderation, and chatbot automation. Its modular design, scalability, and enterprise-grade security make it ideal for industries of all sizes.
By integrating SendBird, businesses deliver faster, smarter, and safer communication experiences, ultimately driving stronger engagement and user satisfaction.
